Domestic and International Shipping Rates and Estimates
We offer free shipping domestic and international.
If your order is stretched on a canvas that is bigger than 50x70cm, it will be taken of the stretcher and rolled up for shipping. Anything bigger than the above, will result in very expensive shipping fees. It is much cheaper to just take your rolled canvas and get it re-stretched at your local art and framing shop.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Zalea Dold is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 14 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
We do not ship to P.O boxes. Please provide a physical address for your delivery.
Refunds, returns, and exchanges
All paintings, prints, and products are final sale. Please email us at email@example.com with any questions or concerns regarding your purchase.
In the event that your order arrives damaged in any way, please email us as soon as possible at firstname.lastname@example.org with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If this is the case, you have 14 days after you have receive it, to return your product.